Got a Question?
FAQs
EV Charging FAQs
How long will it take to charge my EV?
Our charger is rated at 300 kW for a single car and 150 kW for 2 chars charging simultaneously. Charging times will vary depending on the make and model of your vehicle and shared use of the charging station. Generally, 5 minutes of charging will provide charge for a 100km drive.
What type of plugs does the Puzzletown charging station have?
Our DC Ultra Rapid charger has two integrated cables with CCS2 plugs.
There is a 50 kW charger at 1 Spencer St with both CCS2 and CHAdeMO plugs.
There is also a 7 kW charger with a type 2 plug.
Note: If your vehicle has a Type 1 inlet, you can use a Type 2 to Type 1 charging cable to charge your EV.
How do I find the charging station in Bridgetown
- Download the Elanga app to find a charging station that is part of the Elanga Network. In the app you will find a button to help you to navigate to the chosen charger location.
- Download the Plugshare app or visit plugshare.com to view EV chargers available in the area and plan your trip.
What do I do if the Puzzletown EV Chargers are faulty, needs maintenance or has been vandalised?
You can call Elanga for assistance 24 hours a day on (+61) 72 800 7570 or use the Elanga app to ask questions and report maintenance issues.
How much do the Puzzletown chargers cost to use?
Standard charges are $0.60 per kWh . Prices are subject to change.
What make is the Puzzletown charger?
Our charger is provided by ADS-Tec Charge Post which has won numerous awards including winning the Green Product Awards 2024 in the mobility category
What is the difference in speed between the AC and DC chargers?
Fast DC chargers are intended to rapidly charge vehicles using an external DC (Direct Current) power supply. High power levels mean that most vehicles only need to charge for a shorter period of time.
• A 150kW DC charger will take approximately 14 mins to add 200kms of range. ^
The AC chargers in the WA EV Network are intended to be used as a backup for the Puzzletown Charger. AC (Alternating Current) chargers utilize your vehicle’s on-board invertor to charge its battery. The lower power level means that most vehicles need to charge for a longer period compared to a DC fast charger.
• A 7kW AC charger will take approximately 4 hours to add 200kms of range. ^
^Based on an average EV consumption of 175Wh/km (0.175kWh/km) or 17.5kWh/100km.
If there is an issue with the parking lot or parking bay for the Puzzletown Charger, who do I contact?
Please contact the Bridgetown Shire to report the issue with the parking lot or parking bay.
What is an idle fee and when will I be charged this?
An idle fee is an additional fee incurred by a driver when EV charging is complete and remains connected to a charging station.
The Elanga app will notify drivers when their charge is nearly complete and again once fully charged at which time there is a grace period of 5 minutes to disconnect your vehicle.
For every additional minute a car remains connected to the fast charger after it is fully charged and after the 5 min grace period, an idle fee of $1 per minute will be incurred.
Why is an idle fee being introduced?
Arriving at a charging station to discover fully charged cars occupying bays is frustrating and can prevent people from reaching their destination.
Puzzletown charger idle fees seek to
• Maximise the availability of chargers and ensure as many people as possible can charge and get on their way including our local community.
• Discourage drivers from occupying chargers after charging has finished.
• Reduce barriers for more people to transition to an electric vehicle.
Who do I contact if I want to query the amount I have been charged?
Contact Elanga via the Elanga app in relation to prices and charges for the Puzzletown charging stations.
Who do I contact if there is a fire or emergency?
Contact emergency services 000